Job Summary:
The Vice President of Concierge & Lifestyle Services (“VP”) is responsible for building and overseeing a best-in-class concierge platform for ultra-high-net-worth families. Rather than directly executing travel, event, security, or health-related tasks, the VP curates and manages a vetted network of top-tier specialists across each category. This individual ensures that clients have seamless access to best-in-class providers while maintaining oversight, quality control, and a consistently elevated client experience.
This role requires impeccable judgment, excellent operational leadership, and a deep understanding of the unique needs of UHNW individuals and their households.
Location: New York City, New York
Key Responsibilities
Strategic Platform Leadership
- Build and maintain the firm’s concierge services framework, centered on connecting clients with elite third-party providers.
- Develop and update comprehensive lists of premier service partners across travel, luxury hospitality, entertainment, event coordination, security, and health/wellness.
- Create structured processes for vetting, onboarding, reviewing, and rotating preferred providers to ensure consistently high standards.
Provider Network Development
- Identify and cultivate relationships with leading experts in each service vertical, including:
- Luxury travel advisors, charter brokers, aviation/yacht specialists
- High-end event planners and destination management companies
- Security firms, risk consultants, and protective-services experts
- Medical concierge providers, top specialists, and wellness practitioners
- Negotiate service expectations, confidentiality standards, and performance requirements with each provider.
- Maintain a comprehensive provider directory and intelligence database.
Client Coordination & Relationship Management
- Serve as the client’s central point of contact for lifestyle needs, determining the right provider for each request.
- Ensure introductions, handoffs, and ongoing support are thoughtful, seamless, and reflective of the firm’s service philosophy.
- Proactively understand client preferences, travel habits, family dynamics, and privacy considerations to make tailored provider recommendations.
Quality Assurance & Oversight
- Monitor provider performance, client satisfaction, and service quality across all categories.
- Implement feedback loops and regular provider reviews to maintain high standards.
- Ensure all service partners adhere to strict confidentiality, safety, and UHNW-appropriate protocols.
Operational & Risk Management
- Develop and maintain internal policies, SOPs, and documentation for the concierge platform.
- Coordinate with internal compliance, legal, and risk teams to ensure third-party providers meet the firm’s vetting standards.
- Manage budgets, preferred-provider agreements, and referral frameworks as appropriate.
- Maintain awareness of global risks (travel advisories, security concerns, medical access issues) and ensure providers are prepared to respond.
Skills & Qualifications:
- 5+ years of experience in UNHW client service, private banking, luxury hospitality, family office operations or concierge management.
- Demonstrated ability to build and maintain an elite network of service providers.
- Exceptional judgment, discretion, and emotional intelligence.
- Strong operational leadership and team-building experience.
- Ability to manage high-pressure, time-sensitive situations with professionalism.
- Willingness to be available outside traditional business hours to support client needs.
- Bachelor’s degree required; advanced degree or specialized industry certifications preferred.
Attributes for Success
- Discreet, trustworthy, and highly reliable.
- Solutions-oriented with a calm, polished presence.
- Strong communicator with impeccable attention to detail.
- Thrives in a fast-paced, dynamic environment with ever-changing priorities.
- Client-first mindset with a commitment to exceptional service and operational excellence.
Salary: $150,000 – $175,000, based on experience.
